Important: Be careful which "Google" help number you call as others not listed here are likely scams. That Google contact team can be reached at 1-80. There is also an international option for those based in India. If you call outside those hours, you'll simply be directed through menus by a voice recording and won't be able to reach a human representative. The Googleplex service has its working hours listed as Monday to Friday from 8 am to 5 pm PST. In some instances, you may be connected to a human customer service representative. Most of the time, the end result of your call will be a voice recording telling you which webpage to visit to try to resolve your issue. The number leads to an operator service called "the Googleplex" that is based at Google's headquarters in Mountain View, California.Ĭalling the number will take you to an automated menu that will walk you through a series of other menus. If you need help, please don’t hesitate to contact Google Apps for Business support.You can call Google customer support at 65. We take your input very seriously, so please continue to let us know how we’re doing. To all our Google Apps for Business customers, thank you for your feedback. I’m confident that they know what they’re doing and that they’ll keep getting better.” Are they perfect? No, but they’re very good, and I certainly got a positive impression when I interacted with the support team. They explained to me that they were working to address the issue, and when they were getting ready to roll out the solution, they circled back to tell me about it. I reached out to Google Enterprise support and am very impressed with how they responded. This effort has led to SLA and uptime improvements, as well as enhancements such as unthreaded email and read receipts in Gmail, and a scheduled release process.īrad Feld, Managing Director of Foundry Group recently said, “My firm has gone Google, but I encountered a problem with the Contacts feature. One of our core values is delivering products that just work for our customers, so in addition to serving customers directly, our support team provides our product and engineering teams with input regarding the usability and quality of our products. Our goal is to achieve an overall satisfaction rating of 95%. While we’re proud of these ratings, we want to do even better. As measured on this scale, 80% of our business customers and 90% of our large business customers indicate that they’re more than satisfied with their support experience. We measure customer satisfaction by asking for feedback on a seven point scale at the time we close a support case. All support cases are handled directly by trained Google Apps experts.Ī support metric that we’re especially passionate about is customer satisfaction. Our customers may also receive support through our web-based support portal, online help forms, and online help center. To improve the experience of our customers, we now provide 24 x 7 phone support to small, medium, and large Google Apps for Business customers for all issues affecting the core services. In the early days, our customers reached us mainly through email, and our 24 x 7 phone support was limited to critical issues. Since we launched Google Apps for Business in 2007, we’ve been working hard to build a global support offering that’s responsive to the needs of our business customers. Posted by Jocelyn Ding, Vice President, Google Enterprise Operations
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